DAMAGED GOODS POLICY

While we take every measure to ensure that products are shipped safely, we understand that occasionally items may be damaged during transit. If your product arrives damaged or defective, we offer a straightforward return and replacement process, provided the following conditions are met:

Steps for Reporting Damaged Goods:

1. Notify Customer Service (CS):

   • You must contact Customer Service about the damaged product within 36 hours of delivery. Damages or defects reported after 7 days of delivery will not be covered under this policy.

2. Failure to Report on Time:

   • If the product damage is not reported within the specified time frame, obtaining a resolution (such as a replacement or exchange) may be more complicated.

3. Keep the Damaged Item and Packaging:

   • Please do not discard the damaged product or its original packaging. Both are necessary for our investigation and return process.

4. Provide Photographic Evidence:

   • To substantiate your claim, photographic proof of the damage is required. The photos should clearly show the damaged product, part numbers, and descriptions that need to be replaced.

5. Shipping Costs for Returns or Replacements:

   • Homenkitchenshop will cover the shipping costs for returning or replacing damaged or defective items. You will not be responsible for any related shipping fees.

6. Resolution Timeline:

   • Once your damage complaint is filed, the timeline for resolution may depend on the shipping carrier and can take up to 7 business days for updates.

7. Issuing of Credit:

   • Where applicable, a credit will be issued to you for the damaged or defective product.

8. Product Odor:

   • Please note that product odor is not considered a defect. Returns based solely on odor issues will follow the standard return policy guidelines.

9. Buyer’s Remorse:

   • If you experience buyer’s remorse (regret after making a purchase), we may deny your request for replacement, and you may incur the cost of return shipping and a restocking fee.

Resolution Authority:

Homenkitchenshop will have sole discretion in matters relating to credit claims, replacements, or refunds for damaged or defective goods.