RETURN & REFUND POLICY

At Homenkitchenshop, we believe in making the return process as simple and hassle-free as possible. Below is a clear, step-by-step guide to help you with your returns and refunds.

Order Cancellation Policy

Cancellation requests will be accepted within 2 hours of placing the order.

After this period, we cannot guarantee cancellation, as the order may already be in processing or dispatched. In such cases, additional charges may apply for any attempt to intercept, halt, or return the shipment.

If the order has shipped, it will fall under our standard Return & Refund Policy.

Conditions for Return:

1. Damaged/Defective or Mismatched Items:

   • If the delivered product is damaged, defective, or a mismatch from what was ordered, customers may request a Return Authorization (RA) number within 15 days of the original delivery date.

2. Return Authorization (RA) Number:

   • Returns will only be accepted with a valid RA number.

   • Once an RA number is issued, it will expire within 7 days. We encourage customers to return the product as soon as possible after receiving the RA number.

3. Goods Returned Without a Valid RA Number:

   • Products returned without a valid RA number will not be processed for a refund and may incur an additional handling fee.

4. Restocking Fee for Non-Defective Returns:

   • Returns for items that are not damaged, defective, or mismatched may be subject to a restocking fee of 25% of the item's price.

Criteria for Issuing a Refund:

To avoid delays or denial of your return, please ensure the following conditions are met:

• Packaging: Products must be returned in their original manufacturer’s packaging, and the packaging should be intact.

• Product Condition: The item must be free of any damage, including but not limited to dents, scratches, cracks, abuse, defacement, or signs of tampering (e.g., removed screws, fasteners, or seals).

• Security Seals: Products with a security seal must have the seal intact and untampered.

• Return Timeframe: Items must be returned within 15 days of the original delivery date.

Return Processing Time:

• Please note that processing a return may take up to 15 business days from the time we receive the returned product.

Defective or Missing Units:

If you receive a product that is defective, damaged, or has missing units, we will resolve the issue in one of the following ways:

• Replacement: We will send you replacements for the affected units.

• Partial Credit: If a complete replacement is not possible, we will issue a partial credit for the affected units.

Note: Replaced items will not be eligible for additional credits or refunds.