Mougigi Handmade Ceramic Chiminea Palo Santo Holder - Modern Medieval Incense Burner And Candlet Holder - Zen Home Decor

Shipping & Delivery Policy

At Homenkitchenshop, we are dedicated to getting your home and kitchen essentials to you as quickly as possible. To ensure the highest quality and best pricing, we work directly with our manufacturing partners to ship products efficiently from our network of fulfillment centers, including our primary hub in Houston, Texas.

Because your convenience is our priority, our Customer Support Team is available 24/7 to assist you with any shipping inquiries.

1. Shipping Destinations & Cost

• Cost: We offer Free Shipping on all orders across the Continental United States.

• Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

2. Order Processing & Transit Times

Our fulfillment centers operate six days a week (Monday through Saturday) to process and dispatch your orders.

• Order Cut-off Time: 2:00 PM (CST) – Monday to Saturday.

• Handling Time: 1–3 Business Days (Monday – Saturday).

• Transit Time: 3–5 Business Days (Monday – Friday).

• Total Delivery Time: 4–8 Business Days.

3. Strategic Fulfillment & Carriers

By working directly with our manufacturing partners, we optimize our logistics to reduce transit distances. We utilize reliable carriers such as UPS, FedEx, and USPS.

4. Order Tracking

A shipping confirmation email with a tracking number will be sent as soon as your order is dispatched. Please allow up to 24 hours for the carrier’s tracking link to reflect the status of your package. You can also contact our 24/7 support team for real-time updates.

5. Missing or Damaged Items

If your package is marked as delivered but you cannot find it, or if it arrives damaged, please notify us within 48 hours. Our 24/7 support team is ready to help coordinate replacements or resolutions immediately.

6. Business Contact Details

• Legal Entity: Ami Ventures Inc (dba Homenkitchenshop)

• Physical Address: 14932 Kuykendahl Road, Houston, TX 77090

• Customer Support: Available 24/7, 365 Days a Year

• Phone: +1 832-730-5801

• Email: support@homenkitchenshop.com