Novilla Queen Size Mattress, 12 Inch Gel Memory Foam Mattress for Cool Night & Pressure Relief, Medium Plush Feel with Motion Is

Frequently Asked Questions

• Q: What are the dimensions of the Novilla queen size mattress? A: The Novilla queen size mattress measures eighty inches in length, sixty inches in width, and twelve inches in height.
• Q: What materials are used in the Novilla mattress? A: The Novilla mattress is made of gel-infused memory foam and high-density foam, providing comfort and support.
• Q: Is the Novilla mattress safe and certified? A: Yes, the Novilla mattress is made of CertiPUR-US certified foam, ensuring it is free from harmful chemicals and off-gassing.
• Q: How do I set up the Novilla mattress? A: To set up the Novilla mattress, unbox it, carefully remove the packaging, and allow it to air out and expand for up to seventy-two hours.
• Q: Is the Novilla mattress compatible with all bed frames? A: Yes, the Novilla mattress fits all kinds of queen bed frames, including those placed directly on the floor.
• Q: How long does it take for the mattress to regain its shape? A: The mattress typically takes twenty-four to seventy-two hours to regain its full shape after being unpacked.
• Q: How do I clean the Novilla mattress cover? A: The mattress cover features a middle zipper design, allowing it to be easily removed and machine washed for convenient care.
• Q: Can I sleep on the Novilla mattress immediately after unpacking? A: While you can sleep on it right away, it's recommended to wait for at least twenty-four hours for optimal comfort and support.
• Q: What is the warranty period for the Novilla mattress? A: The Novilla mattress comes with a ten-year warranty, covering manufacturing defects and providing peace of mind.
• Q: How does the Novilla mattress relieve pressure points? A: The mattress features multiple foam layers that distribute pressure evenly, providing support for proper spinal alignment and reducing pain.
• Q: What is the return policy for the Novilla mattress? A: The Novilla mattress includes a one hundred-day free trial period, allowing you to return it if you are not satisfied.
• Q: Is the Novilla mattress suitable for couples? A: Yes, the Novilla mattress is designed to dampen partner movements, ensuring minimal disruption for couples during sleep.
• Q: What benefits does the gel-infused memory foam provide? A: The gel-infused memory foam in the Novilla mattress helps keep you cool while providing comfort and pressure relief.
• Q: Does the Novilla mattress have any harmful materials? A: No, the Novilla mattress is made without harmful substances like formaldehyde, ensuring a safe sleeping environment.
• Q: How do I contact customer support for the Novilla mattress? A: You can contact Novilla's customer support through their online phone or email service for assistance with any issues.