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Frequently Asked Questions

• Q: What are the dimensions of Kelly's Custom Candles? A: The dimensions are two point thirty-six inches in length, two point thirty-six inches in width, and six point three inches in height.
• Q: What materials are used in the candles? A: The candles are made from one hundred percent natural soybean wax, ensuring a clean burn and pleasant aroma.
• Q: Is the candle gift set suitable for special occasions? A: Yes, it is ideal for birthdays, Valentine's Day, or as a unique gift for women in your life.
• Q: How do I use the rotating scented candles? A: Simply light the wick, and the heat from the flame will cause the candle to rotate, creating a mesmerizing effect.
• Q: Are these candles safe to use around pets? A: Yes, the natural ingredients make them a safer option compared to traditional paraffin candles, but always supervise pets around open flames.
• Q: How can I enhance the scent experience of the candles? A: Ensure the area is well-ventilated and place the candle in a central location to maximize the diffusion of its fragrance.
• Q: What is the best way to clean the candle holder? A: Use a soft cloth and warm soapy water to gently clean the candle holder after the wax has completely cooled.
• Q: How should I store the candles when not in use? A: Store them in a cool, dry place away from direct sunlight to preserve their quality and fragrance.
• Q: Can these candles be reused after burning? A: Yes, once the wax has melted away, you can clean the container and use it for other decorative purposes.
• Q: Are there any precautions I should take while using the candles? A: Always keep the candle away from flammable materials and never leave it unattended while burning.
• Q: How do these candles compare to other scented candles? A: These candles use high-quality essential oils and natural ingredients, making them a healthier choice compared to many conventional candles.
• Q: Is this candle suitable for people with allergies? A: Yes, the use of natural soybean wax and essential oils limits allergens commonly found in synthetic fragrances.
• Q: What makes these candles a unique gift? A: The combination of rotating design, elegant packaging, and the ability to create a calming atmosphere makes them stand out.
• Q: What if my candle arrives damaged? A: Contact customer support immediately to report the issue and initiate a return or exchange process.
• Q: How long do these candles typically last? A: Depending on usage, each candle can last for several hours, providing extended enjoyment of its fragrance.
• Q: Is there a warranty on the candles? A: Yes, there is a manufacturer's warranty that covers defects in materials and workmanship for a specified period.