What is the BTU output of the White Mountain Hearth 18-Inch Vent-Free Burner?

The White Mountain Hearth 18-Inch Vent-Free Burner can reach up to 38,000 BTU.

Is this burner compatible with any log set?

This burner requires an Empire LS log set of the same size for optimal performance.

How does the Manual Safety Pilot work?

The Manual Safety Pilot includes a 3-position control knob allowing you to adjust the flame presence to High, Medium, or Low.

What type of gas does this burner use?

The White Mountain Hearth burner is designed to use natural gas.

What materials are used in the construction of the burner?

The burner features internal ceramic beads that tumble the gas to create a realistic flame.

How does the burner create a realistic fire?

The integrated ceramic beads tumble the gas, allowing for a dancing flame that enhances the appearance of the fire.

What is the size of the burner?

The burner measures 18 inches in size.

Can this burner be used in any fireplace?

This burner is designed for use in a compatible fireplace that can accommodate the Empire LS log set.

How do I maintain the burner for long-lasting performance?

Regularly check the burner for any blockages and ensure it is cleaned according to the manufacturer's guidelines to maintain performance.

Is installation of the burner difficult?

Installation should be performed by a qualified professional to ensure safety and proper function.

White Mountain Hearth By Empire 18-Inch Vent-Free Natural Gas Slope Glaze Burner - Manual Safety Pilot

White Mountain Hearth By Empire 18-Inch Vent-Free Natural Gas Slope Glaze Burner - Manual Safety Pilot

Regular price $1,057.59

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Sold by Homenkitchenshop, an authorized reseller.

Brand: Empire Comfort Syste

Type: Appliances,Home Appliances,Air Conditioners

Sku: WBHOMB0758JMHSC

Available : Instock

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Shipping & Delivery Policy

At Homenkitchenshop, we are dedicated to getting your home and kitchen essentials to you as quickly as possible. To ensure the highest quality and best pricing, we work directly with our manufacturing partners to ship products efficiently from our network of fulfillment centers, including our primary hub in Houston, Texas.

Because your convenience is our priority, our Customer Support Team is available 24/7 to assist you with any shipping inquiries.

1. Shipping Destinations & Cost

Cost: We offer Free Shipping on all orders across the Continental United States.
Restrictions: We do not ship to P.O. Boxes, APO/FPO addresses, or international destinations at this time.

2. Order Processing & Transit Times

Our fulfillment centers operate six days a week (Monday through Saturday) to process and dispatch your orders.

Order Cut-off Time: 2:00 PM (CST) – Monday to Saturday.
Handling Time: 1–3 Business Days (Monday – Saturday).
Transit Time: 3–5 Business Days (Monday – Friday).
Total Delivery Time: 4–8 Business Days.

3. Strategic Fulfillment & Carriers

By working directly with our manufacturing partners, we optimize our logistics to reduce transit distances. We utilize reliable carriers such as UPS, FedEx, and USPS.

4. Order Tracking

A shipping confirmation email with a tracking number will be sent as soon as your order is dispatched. Please allow up to 24 hours for the carrier’s tracking link to reflect the status of your package. You can also contact our 24/7 support team for real-time updates.

5. Missing or Damaged Items

If your package is marked as delivered but you cannot find it, or if it arrives damaged, please notify us within 48 hours. Our 24/7 support team is ready to help coordinate replacements or resolutions immediately.

6. Business Contact Details

Legal Entity: Ami Ventures Inc (dba Homenkitchenshop)
Physical Address: 14932 Kuykendahl Road, Houston, TX 77090
Customer Support: Available 24/7, 365 Days a Year
Phone: +1 832-730-5801
Email: support@homenkitchenshop.com

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Some products sold on this website may expose you to chemicals known to the State of California to cause cancer, birth defects, or other reproductive harm.

For more information, visit www.P65Warnings.ca.gov.

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